Support
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My deposit has not appeared
Deposits are credited after the required block confirmations. If you sent a different amount or from an unlinked wallet, the transfer is held for manual review. Email us the transaction hash and we will resolve it.
I lost an API key
Keys are stored only as hashes and cannot be shown again. Revoke the old key on the API keys page and create a new one.
Why was I charged an estimate?
When a response omits token usage, we charge a conservative estimate based on the text returned and mark the request as estimated in your usage log.
Can I withdraw my balance?
Contact support. Refunds of unused balance are processed manually to a linked wallet in USDG, net of network costs, subject to the Terms.
Why can I not deposit Stock Tokens?
Stock Token deposits are unavailable in restricted jurisdictions, including the United States, Canada, the United Kingdom, and Switzerland, and only for verified tokens during market hours.
Check system status for live incidents.